RE: Owner Cylinder Filling.
We would like to inform you of a change to our current owner cylinder filling service. Due to several reasons, we have decided to cease all owner cylinder filling from the 28th of February 2022. All owner cylinders received prior to this date will be accepted and filled as per usual, after this date we will no longer accept any owner cylinders for testing or filling.
A few of these reasons are.
- Safety. Due to several health and safety factors, we believe that dealing with many different types of cylinders and the age profile of owner cylinders poses a risk to our production team during the filling and maintenance process. The health and safety of all our staff at Coregas is top priority and we believe that filling owner cylinders poses a risk that we are not willing to continue.
- Customer Experience. Due to lengthy delays in transportation and the filling process not being completed in a timely manner we believe we are not able to offer the great customer experience we are known for.
- Efficiencies Filling owner cylinders compared to filling our standard cylinder fleet adds a lot of time and cost to our business.
We know that this may come as a disappoint to some of our owner cylinder customers, but please rest assure we do have an offer that will be more convenience and less costly for you in the long run. This is called Trade N Go Gas, which is where you pay a refundable deposit for a cylinder plus the gas fill. No rental fees and extra costs are involved including no cylinder testing, maintenance or long term charges. When you are finished with the cylinder you can choose to return the cylinder and either swap it for a fill cylinder on the spot or simply return it for your cylinder deposit back. More information can be found on our website https://www.coregas.co.nz/trade-n-go-gas.
If you have any questions, please feel free to contact our customer service team on 0508 COREGAS (0508 267 342).